Refund policy
Refund & Return Policy
At Crystals Paris, we Want you to shop with Confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Eligible items may be returned within 10 days of the delivery date.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original tags and packaging.
- Be suitable for resale.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Beauty products
- Bodysuits
- Swimwear
- Lingerie and intimate apparel
- Face masks
- Jewelry
- Personalized or custom-made items
- Any item that has been used, washed, or damaged after delivery
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
After reviewing your request, we will provide either:
- A replacement item, or
- A full refund, when applicable.
In most cases, damaged or incorrect items do not need to be returned.
Customer Change of Mind
If you wish to return an item because you changed your mind:
- The return request must be submitted within 10 days of delivery.
- The item must be unused and in its original condition.
- Return shipping costs are the customer’s responsibility.
Return Instructions
Please do not return any item without contacting our customer support first.
Different products may be fulfilled from different warehouse locations. Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.
Refund Processing
Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has entered processing or has been shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: